Business Name: WISH NEST STORE
Location: Victoria, Australia
Applies to: Physical greeting cards sold via our website

Your Rights Under Australian Consumer Law

Under the Australian Consumer Law (ACL), you are entitled to a replacement, repair, or refund for products that are:

• Faulty

• Not as described

• Not fit for purpose

This policy operates in accordance with your rights under the Competition and Consumer Act 2010 (Cth) and the Fair Trading Act 2012 (Vic).

Change of Mind

We do not offer refunds or exchanges for change of mind due to the personalised and perishable nature of greeting cards. Please choose carefully before placing your order.

Damaged or Faulty Items

If your item arrives:

• Damaged during transit

• Defective or misprinted

• Incorrect

Please contact us within 7 days of receiving your order.

What we’ll need:

• Your order number

• Clear photos of the product and packaging

• A brief description of the issue

Once verified, we will:

• Send you a replacement card at no extra cost
  OR

• Provide a full refund to your original payment method

Lost in Transit

If your order has not arrived within the estimated delivery time:

• Please contact us at support@wishneststore.com.au

• We will investigate with our courier partners

If confirmed lost, we will either:

• Send a replacement
  OR

• Offer a refund

Returns

Please contact us to return the faulty items, email us at support@wishneststore.com.au

How to Lodge a Refund Request

Email: support@wishneststore.com.au
Subject Line: Refund Request - [Order Number]
We respond within 2 business days.

Refund Method

Refunds are issued via the original payment method (e.g., credit/debit card). Processing times vary depending on your bank.

Exceptions

• No refunds on promo code discounts.

• Orders delivered to incorrect addresses due to customer error are not eligible for refund.

If you have any questions, feel free to contact our team. We're here to help and ensure you’re happy with your card experience.

Refund Policy